We aim to provide an intimate and stress free environment for all of our clients. 

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Upon arrival, Your groomer will always greet you & your pet. At this time, your groomer will assess your pet & ask questions about your pet’s health, behavior, and grooming needs. We will ask detailed questions about how you like your pet groomed, and offer advice as necessary. Pricing will be discussed as well, along with an estimated time of finishing your pet’s groom.

​At Upstate Grooming, we understand the importance of prioritizing your pet’s well-being above all else. Our commitment to the emotional welfare of the animals in our grooming environment sets us apart. We take every precaution to ensure your pets feel relaxed and comfortable during their time with us. Unlike some groomers who might focus solely on achieving a flawless look, we don’t ignore signs of stress or discomfort in the animals we care for. Instead, we allow ample time for play and breaks, giving them the opportunity to reset and unwind.
We recognize that not all pets enjoy the grooming process equally. While some may be at ease with the experience, others might merely tolerate it or even feel anxious. Our team makes it a priority to get to know each pet individually so that we can we tailor our methods and gentle handling to suit their specific needs.

Our philosophy is to avoid pushing any animal beyond their comfort zone. We believe that a happy pet makes for a successful grooming session and we strive to ensure they enjoy their time with us as much as possible.
Transparency and open communication are essential aspects of our service. We will always provide you with an honest account of your pet’s time in our salon. If needed, we may offer recommendations for grooming techniques you can practice at home or suggest adjustments to their grooming schedule or style that will benefit them further.

As professional groomers, we view our role as a partnership with you, the pet owner. Our goal is to help your pet live their best life, free from knots, mats, overgrown claws, and parasites. When you entrust your pet to us, you can rest assured that their well-being and comfort are our top priorities.

Choose Upstate Grooming for a grooming experience that goes beyond aesthetics, focusing on the happiness and contentment of your furry companion. Together, we’ll ensure they look and feel their best, enhancing their overall quality of life.

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Do you kennel/crate the dogs?

We do use crates in order to give the dogs a safe place to be while they are waiting. They don't necessarily have to be in a crate the entire visit, however many dogs prefer to have their own safe space. We really try to cater to the needs and comfort of each individual dog but safety has to take priority so sometimes it is necessary to crate your pet.